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Owned and operated by Campbell House Designs, we are happy to answer any questions about our outdoor kitchens, grills, or patio furniture.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items such as built-in grills or outdoor kitchen setups may have specific delivery timelines noted on the product page.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package. If you have not received tracking information within 3 business days, feel free to contact us with your order number.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your backyard, please review our Return Policy page for full details on how to start a return and what qualifies.
Can I exchange an item for a different model or size?
We are happy to help with exchanges within our 30-Day Returns window. Contact us with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right built-in grill or outdoor kitchen setup?
Consider the size of your outdoor cooking area, how often you entertain, and which fuel type you prefer. Our product descriptions include detailed dimensions and features to help you find the right match for your patio or deck.
Are your patio furniture sets weather-resistant?
Our patio furniture collections are designed with outdoor durability in mind, using materials suited for sun, rain, and seasonal changes. Each product page includes specific material and care details so you know exactly what to expect.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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We aim to reply to every inquiry within one business day so your project keeps moving.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
30-Day Returns
If something does not fit your backyard vision, our 30-Day Returns policy is designed to make the process simple.
